Policies
Last updated: August 1, 2024
Iron Art Canada ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share your personal information when you visit or make a purchase from https://www.ironartcanada.com/ (the "Site").
Information We Collect
- Personal Information: We collect personal information, including your name, email address, billing and shipping address, and payment information.
- Device Information: We collect information about the device you use to access the Site, including your IP address, web browser, and operating system.
- Order Information: We collect information related to your purchases, including payment details and shipping address.
How We Use Your Information
We use your information to:
- Process and fulfill your orders.
- Communicate with you about your order, our products, and promotional offers.
- Improve our Site and customer experience.
Sharing Your Information
We may share your information with third-party service providers to assist with payment processing, order fulfillment, and other operational services. We do not sell or rent your personal information to third parties.
Your Rights
You have the right to access, update, or delete your personal information. To exercise these rights, please contact us at ironartcanada@kos.net.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
Return Policy
Return Policy
Last updated: August 1, 2024
We want you to be completely satisfied with your purchase. If you are not satisfied, you may return the product within 10 business days of receipt for a full refund or exchange, subject to the conditions outlined below.
Return Conditions
- Items must be returned in their original condition and packaging.
- Custom or personalized items cannot be returned or exchanged.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment within 3-5 business days.
Shipping
Return shipping costs are the responsibility of the customer, except in cases where the item was damaged or incorrect.
Terms and Conditions
Terms and Conditions
Last updated: August 1, 2024
These Terms and Conditions ("Terms") govern your use of the Iron Art Canada website (the "Site"). By accessing or using the Site, you agree to be bound by these Terms.
Use of the Site
You may use the Site for lawful purposes only. You agree not to use the Site for any unlawful or prohibited activities, including but not limited to violating intellectual property rights, transmitting harmful or malicious content, or engaging in fraudulent activities.
Product Descriptions
We strive to provide accurate descriptions of our products. However, we do not warrant that the product descriptions, images, or other content on the Site are accurate, complete, reliable, current, or error-free.
Pricing and Payments
All prices listed on the Site are in $CAD and are subject to change without notice. Payment must be made at the time of purchase using the payment methods available on the Site.
Limitation of Liability
To the fullest extent permitted by law, Iron Art Canada shall not be liable for any damages arising out of or related to your use of the Site or purchase of products.
Changes to the Terms
We may update these Terms from time to time. Any changes will be posted on this page, and your continued use of the Site after such changes have been posted constitutes your acceptance of the new Terms.
Shipping/Delivery Policy
Shipping/Delivery Policy
Last updated: August 1, 2024
Shipping Rates
Shipping rates are calculated at checkout based on the weight, dimensions, and destination of your order.
Processing Time
Orders are processed within 2-3 business days. You will receive a confirmation email once your order has been shipped.
Delivery Time
Estimated delivery times vary based on your location and the shipping method selected. Please allow 3 to 10 business days for delivery.
International Shipping
We offer international shipping to select countries. Please note that customs fees and additional charges may apply and are the responsibility of the customer.
Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment.
Return/Cancellation Policy
Return/Cancellation Policy
Last updated: August 1, 2024
Order Cancellation
You may cancel your order within 24 hours of placing it for a full refund. After this period, the order cannot be canceled as it may already be in process.
Return Policy
If you are not satisfied with your purchase, you may return the product within 10 business days of receipt for a full refund or exchange, subject to the conditions outlined in our Return Policy.
How to Initiate a Return
To initiate a return, please contact us at ironartcanada@kos.net with your order number and reason for return. You will receive instructions on how to return the item.
Refunds
Refunds will be processed once we receive and inspect the returned item. The refund will be issued to the original method of payment within 3-5 business days.